What Happens After You Refer a Customer to Truvo

Because Truvo quotes and binds in minutes, the customer rarely cools off between interest and coverage. Speed is what turns a click into a bound policy — and a bound policy into your reward.

What does "binding" actually mean for your referral?

Binding is the moment coverage goes into force — the customer has a real, active policy, not just a quote. This is the milestone that matters most for your payout, because most partner rewards are tied to a bound policy rather than a raw lead.

When a customer binds:

• The policy is issued and the customer is covered.
• Truvo handles the carrier paperwork, documents, and servicing setup.
• The bound policy is recorded against your attribution.

You don't touch any of the regulated steps — quoting advice, underwriting, and compliance all stay with Truvo. Your role ended at the introduction.

How and when do you get credited?

Here's the typical flow from bound policy to recorded reward:

The dashboard is your single source of truth. You can see referrals, their current status, and pending versus paid rewards in real time, so there's never a mystery about where a customer is in the journey.

Why is there a waiting window before payout?

Newly bound policies can be canceled within an early window — a customer changes their mind, or the policy doesn't take. To keep rewards clean, most programs hold the payout until that clawback window passes and the policy is confirmed to be sticking.

This protects everyone:

• You earn on real, retained business rather than churned policies.
• Truvo keeps attribution and payouts accurate.
• Customers get the normal protections that come with any new policy.

Once the window clears, your reward moves from pending to confirmed and joins the next payout cycle.

When do partners actually get paid?

Payouts are issued on a set schedule — commonly monthly — to your chosen payment method. Because attribution is automatic and the dashboard tracks status end to end, the payout is simply the last step of a process you've been watching the whole time.

A quick recap of the full journey:

• Customer clicks your link → lead attributed to you.
• Customer is quoted across carriers.
• Customer binds → reward becomes pending.
• Clawback window passes → reward confirmed.
• Payout issued on schedule.

That's the entire arc, and almost all of it happens without you lifting a finger after the share. Your job is to put the right link in front of the right customer at the right moment; Truvo carries everything after the click.

If you've been wondering what your referrals turn into behind the scenes, now you can follow them all the way through. See how it works or become a Truvo partner to start sending customers through a flow you can track end to end.